Quality Processes
A Strict Approach to Quality Control
The FM Sylvan Quality System has four layers, including the quality manual, procedures, work instructions, and all other departmental and supporting documentation records. The quality plan indicates the structure of procedures that identify controls, processes, equipment, resources, and skills that may be needed to achieve the required quality for a specific project.
The quality system outlines best practices and procedures for working with clients throughout every phase of a potential engagement:
The FM Sylvan Quality System has four layers, including the quality manual, procedures, work instructions, and all other departmental and supporting documentation records. The quality plan indicates the structure of procedures that identify controls, processes, equipment, resources, and skills that may be needed to achieve the required quality for a specific project.
The quality system outlines best practices and procedures for working with clients throughout every phase of a potential engagement:
- Contract Review - FM Sylvan has established and maintains documented procedures for contract review to ensure that the customer's requirements are adequately defined and understood and determine whether the company's capabilities can satisfy the requirements.
Document and Data Control - All documentation, including procedures to control documents and construction documents provided by clients are subject to an established review and approval process.
Purchasing - Suppliers and subcontractors are chosen based on their ability to comply with FM Sylvan's quality system, and performance of suppliers and subcontractors is stringently monitored. Purchasing documents clearly describe ordered products, including quality requirements and are subject to stringent review prior to release.
Control of Customer - Supplied Product-FM Sylvan assures the integrity of customer supplied products by receiving, handling, and storing them in a manner that secures their integrity.
Product Identification and Traceability - All products, services, and documentation are assigned unique numbers to clearly identify them with a project.
Process Control - FM Sylvan has documented, repeatable, processes and procedures relating to the production and installation services that we provide. This extends to equipment selection and maintenance, as well as the selection of personnel.
Inspection and Testing - Inspection and testing is conducted when purchased materials and components, and in the case of fabrications, prior to the release of finished products. Records of inspections are maintained to demonstrate compliance with stated requirements.
Control of Inspection, Measuring, and Test Equipment - FM Sylvan has established and maintains documented procedures to control, calibrate and maintain inspection, measuring, and test equipment. Record of all testing are meticulously managed.
Inspection and Test Status - FM Sylvan closely manages the status of materials and equipment throughout production, installation, and servicing of a project, including the segregation of non-conforming equipment.
Control of Nonconforming Product - Any product that doesn't conform to specified project requirements is prevented from unintended use or installation, subject to disposition, repair and reinspection.
Corrective and Preventive Action - Corrective and Preventive action is taken to handle potential and actual problems with the quality system.
Handling, Storage, Packaging and Delivery - All products that FM Sylvan purchases and utilizes are subject to documented procedures for handling, storage, packaging, preservation, and delivery.
Control of Quality Records - Quality records are identified, indexed, and stored in a suitable environment to minimize deterioration. A Record Retention Matrix associated with the procedure indicates information pertinent to the control of the records.
Internal Quality Audits - Internal audits are planned and scheduled based on the importance of the activity. Identified non-conforming conditions are brought to the attention of the responsible managers, and corrective action is taken.
Training - FM Sylvan has a comprehensive training program to assure that personnel assigned to perform specific tasks are qualified on the basis of appropriate education, training, and experience.
Statistical Techniques - A quality measurement system is used for the control of statistical analysis. A list of potential measures is used to determine which company processes need to be tracked and measured for continuous improvement.
